Understand the states
An item can move through states such as:- Awaiting approval
- Approved
- Executed
- Rejected
Review a proposal
1
Read the proposed action
Identify the account, opportunity, intended recipient or owner, and desired outcome.
2
Inspect the evidence
Open linked records, files, and events. Confirm the evidence is current and belongs to the right account.
3
Analyze in Chat
Use Analyze in Chat to open an account-scoped conversation. Ask for missing evidence, risk, and a safer alternative if needed.
4
Decide
Approve when the proposal is useful and ready for the next human step. Reject with a reason that helps the producer improve future proposals.
5
Execute outside the state change
Complete the actual communication or provider update through the appropriate supported workflow.
6
Record completion
An authorized administrator can mark the item executed after the external work is complete.
Review standards
Check that the proposal:- is relevant to the account’s current situation;
- uses evidence rather than unsupported personalization;
- has a clear owner and next action;
- does not overstate a commitment;
- respects account communication preferences and internal review policy.