The AI work surface for your MSP
Forge helps service teams understand work, decide what should happen next, and carry it through with the right context and controls. It brings helpdesk, project, and recurring operational work into one AI-first experience while your PSA remains the operational system of record.
Choose the work you want to improve
Run the helpdesk
Triage tickets, build Action Plans, work with Chat, and review AI Engineer runs.
Deliver projects
Scope new work, build a work plan, coordinate delivery, and reuse what the team learns.
Automate recurring work
Create background agents with a defined scope, schedule, tools, output, and quality checks.
One product, several ways to work
Chat
Investigate and act in the context of an organization, account, ticket, or project.
Account strategy
Bring opportunities, activities, account context, and AI-assisted proposals together.
Knowledge and guidance
Find connected knowledge and give agents reusable skills, runbooks, and account context.
Insights
Understand adoption, throughput, outcomes, coverage, and agent performance.
What you see depends on your organization’s connected systems, rollout configuration, and your role. A missing section or action may simply not be enabled for your organization.