> ## Documentation Index
> Fetch the complete documentation index at: https://docs.forge.shieldtp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Browse connected knowledge

> Find and verify articles from your connected knowledge base.

**Knowledge** lets users browse and search documents from a connected knowledge system. The visible provider, folders, and documents depend on your organization's integrations; IT Glue is supported in the current Knowledge experience when configured.

## Find a document

1. Open **Knowledge**.
2. Browse the available folders or search by the terms a technician would use.
3. Open the document and check its title, account or organization scope, and last-update information when available.
4. Verify critical steps, credentials handling, and customer-specific exceptions before using it.

## Use knowledge with Chat

When you ask Chat to use a knowledge article:

* name the article or attach the relevant file;
* state whether it is the current approved procedure;
* ask Forge to cite or identify the supporting section;
* compare conflicting documents rather than silently choosing one;
* record outdated content for its owner.

## Keep the knowledge base usable

A useful article has:

* a clear title using the language people search;
* scope and prerequisites;
* ordered steps with observable outcomes;
* safety, rollback, and escalation boundaries;
* an owner and review trigger;
* account-specific differences in the appropriate scope.

<Warning>
  Search results show available source material; they do not guarantee that an article is current or approved. The source knowledge system remains authoritative.
</Warning>

Runbooks and skills turn selected guidance into agent-ready procedures. Continue with [Skills](/knowledge/skills) or [Runbooks](/helpdesk/runbooks).