> ## Documentation Index
> Fetch the complete documentation index at: https://docs.forge.shieldtp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Navigation and core concepts

> Find the main Forge workspaces and learn the terms used throughout the product.

The exact navigation depends on your permissions and rollout. These are the current customer-facing areas you may see.

| Area                                                        | Use it for                                                                    |
| ----------------------------------------------------------- | ----------------------------------------------------------------------------- |
| **My Tickets**                                              | A focused daily queue of ticket work assigned to you.                         |
| **Chat**                                                    | Organization-, account-, ticket-, or project-scoped investigation and action. |
| **Tickets**                                                 | Helpdesk triage and ticket discovery.                                         |
| **Schedule** and **Dispatch**                               | Scheduling or dispatch workflows when enabled.                                |
| **Runbooks**                                                | Organization- and account-specific helpdesk procedures.                       |
| **AI Engineer**                                             | Review and monitor background ticket work.                                    |
| **Improvements**                                            | Recurring blockers and opportunities observed across helpdesk work.           |
| **Agent Library**                                           | Configure Custom Agents.                                                      |
| **Agent Runs**                                              | Inspect, recover, and follow up on their runs.                                |
| **Projects**, **Tasks**, **Templates**                      | Plan and deliver project work.                                                |
| **AI BDR**, **Activities**, **Opportunities**, **Accounts** | Account-strategy workflows when enabled.                                      |
| **Insights**                                                | Adoption, workflow, outcome, and coverage reporting.                          |
| **Knowledge**                                               | Browse and search connected knowledge.                                        |

## Terms that matter

**Context** is the ticket, project, account, organization, files, and connected records available to an agent.

**Action Plan** is Forge's structured understanding of a ticket and the steps it recommends.

**Runbook** is an organization- or account-specific helpdesk procedure. Runbooks can guide people and background ticket work.

**Skill** is reusable guidance for a defined task. A skill can include instructions, references, files, tests, and versions.

**Custom Agent** is a configured background workflow with instructions, tools, scope, output, and optional quality judges.

**Ask mode** is the read-oriented Chat mode. **Full access** can make allowed write tools available.

**Availability** determines whether a tool may run in a specific surface such as Chat, Custom Agents, Helpdesk, or Project Plans.

**Approval** is an interactive, one-time decision to allow or deny a particular tool call when policy requires it.

**Judge** is an evaluation attached to a Custom Agent to score or monitor a run.

For a complete list, see the [Glossary](/reference/glossary).